As a charter authorizer, the SCSB monitors schools for compliance to federal and state laws, rules, and regulations. The SCSB does not govern or manage charter schools.
The SCSB encourages you to work directly with your school to resolve any concerns. Each school should have a grievance policy on their website that can direct you to the appropriate steps and individuals that should be involved in addressing your concern.
Most often, a grievance policy will have you address the concern first with the individual staff member, teacher, or administrator. If no resolution is reached, often a grievance policy will advise you to contact the school's governing board.